FAQ's
What is the acceptance rate ?
100% as long as you have a bank card
Do you charge any interest ?
No
Do you do credit checks ?
No
When is deposit paid ?
On your chosen appointment date
How much is the deposit ?
£50
Does my deposit come off of my balance ?
Yes all deposits are taken off total amount
How much do you pay per week or Month ?
It’s £10 a week or £50 a month
Pay weekly credit limit ?
£600 anything over is added to deposit
Payments do I need for your services ?
£50 deposit – £10 per week – fitting fee
Roughly what can £600 cover ?
1 large & 1 small room , 2 bedrooms, HSL
So can i have my whole house done ?
Of course but only £600 can be pay weekly
Areas do you cover ?
Full United Kingdom coverage
England, Wales, Scotland
How can i check my account ?
Click on the Portal Login text message
Can i make over payments ?
Of course on the Portal Login
When can i re order ?
Once your account is below £250
How many different laminate colours ?
We have 8 and they are 8mm in thickness
How many different vinyl patterns ?
Are vinyl range is 44 and growing
Does vinyl come with underlay ?
No (we use felt back vinyl ) so not required
How many different carpet colours ?
Our luxury pay weekly range has 20 colours
Is carpet underlay Free ?
Yes and its 8mm in thickness
Are doorbars included ?
Yes but to a maximum of three per room
Colour of doorbars ?
We only supply Chrome
how do i contact the office ?
01206 692360 Monday-Friday 8:30-5pm
What is the price for fitting room ?
£50-£80 Depends on size and style
What is the price for fitting stairs ?
£80-£150 depends on size and style
What is the price for fitting laminate ?
£10 per m2 minimum charge £150
Why is laminate more expensive to fit ?
It’s a higher specialist job
Is the fitting fee included in the price ?
Unfortunately not fitters are self-employed
Paying the fitting fee ?
Cash payment on your chosen fitting date
Time will my fitter arrive ?
Between 8am-6pm
If not happy after your fitting ?
Please call office we will issues a service call
Do you cover weekend fittings ?
We try and avoid these as the office is closed
Can i contact my area fitter ?
Yes please call the office to obtain the information
Do i lose my deposit if i cancel ?
Unfortunately yes
Refunds and charges ?
Refunds are 7-10 days with 25% chargeback
